FAQ & Reviews

What some people have said about Tinytoes and Stickyfingers on Facebook

"My pendant with both my babies fingerprints on it is perfect, love it. Have also had my 1st pendant 2 years and have not taken it off since. Lovely lady, lovely jewellery. Thank you Sheri, will be coming back for more :) x" - Danni Pelling
 
 
"Totally recommend!!!
The most wonderful set of cufflinks with each of my children's prints on and totally recommend the Handprint within a Handprint wall art ... Thank you Sherri x" - Emma Holmes
 
 
"I had a silver jewellery piece made and it's absolutely stunning, I couldn't be happier with it. Sheri was brilliant with my baby girl when taking her hand and foot prints and she kept in contact with me throughout the whole process." - Shuanie Kym Rose
 
 
"I Had my littles boys hand print done for a charm for my links of London and absolutely love my charm to pieces. Also very friendly as well and have and will recommend to everyone. Thank you again :) xx" - Carrie Morris
 
Are Gift Vouchers available?
Yes, please contact us and we can provide gift vouchers in various denominations. You may also purchase gift vouchers directly from our site here
How do I redeem my gift voucher? Please contact us to place your order and redeem your gift voucher. Please quote your gift voucher code when placing your order.
How soon will I receive my order back once the print has been taken?
We look to deliver between 2 & 4 weeks. If you require this to be quicker due to certain circumstances. We will always endeavour to do our best for you. Obviously we stress at busy times – Christmas, Father’s day etc this maybe slightly longer.
Urgent orders
Please let us know if you have an urgent order or specific deadline as depending on circumstances we will often try our hardest to work our magic to fulfil it!
What’s the best age for my baby to have their prints taken?
It really does depend on the individual baby. We generally find little babies lines are obviously not as defined as older children, however you still get a nice little imprint of their tiny little finger to treasure forever to remind you how small they once were. If you are after a more detailed print rather than just the shape of the finger we recommend from 6 months onwards.
My child is 8yrs old is he too old to have his print taken?
No age is too old! We have taken adults prints for presents so you are never too old for a fingerprint.
How are the charms and gifts packaged when they come back to me?
All gifts come gift bag and box.
Are all of the charms handmade?
Yes all of the charms are totally handmade, which makes every single one unique and special.
Do you offer mail order fingerprint kits?
Yes we do.
When ordering online, you will be sent an impression kit. This has easy to follow instructions.
We aim to dispatch impression kits within 48 hours of receiving payment for your order.
The impression kit contains enough putty to take 3 impressions and we will pick the best one to work from. If we are unable to use the impressions you have sent to us, we will notify you and there will be a charge of £5.00 per kit to send you replacements.
If your impression kit gets lost in the post this is beyond our control. There will be a £5.00  kit re-issue fee to pay before we can send you another kit.
Cancellation policy
An order may be cancelled prior to the despatch of the impression kit. At this stage a full refund of any payment will be made.  Should the impression kit have already been despatched the order may be cancelled but a charge of £5 will be made to cover the cost of the kit and the postage. We regret that an order cannot be cancelled once work has started on the individual product.
Please refer to the Consumer Protection (Distance Selling) Regulations 2000 http://www.legislation.gov.uk/uksi/2000/2334/contents/made
Returns
We work hard to ensure your order is produced to the highest standard and we hope that you will be delighted with your purchase. Personalised items cannot be returned once made and delivered. Exceptions to this are:
  • Delivery of a product that is different to that ordered
  • Where a name or message appears differently to what is specified on the order e.g. it is spelt wrongly
  • Product is faulty
Please inspect the goods when you receive them for damage. If you are not entirely satisfied with your purchase  please contact us within 48 hours of receipt of goods. We will do everything possible to resolve the problem.
Please note; items personalised wrong due to the fault of the customer such as wrong spellings or dates, cannot be replaced or refunded so please double check all information added to your order.
If an item is to be returned we recommend that goods be dispatched via recorded delivery and a receipt is obtained for proof of postage. Until Tinytoes and Stickyfingers receive the returns they are the responsibility of the customer. We are unable to accept liability for goods lost or damaged in transit.
Late/non arrival of an order
If your delivery is late or does not arrive within the specified time scale please contact us. In the event of a non-delivery we have to wait 15 working days from original despatch before producing a replacement. This is the period of time the Royal Mail allow before they classify a parcel as lost.
Christmas/Mothers Day/ Father’s Day
Due to the high number of orders placed at these times, we will clearly state on our website the latest time for ordering and returning of impressions. Any orders placed, or impressions returned after these dates cannot be guaranteed for delivery before that occasion. We are unable to accept cancellation of any orders missing these deadlines once your impressions have been returned.
What payment methods do you accept?
We currently can accept payment by cash, cheque and credit and debit cards online via Paypal.
Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Tinytoes and Stickyfingers relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Tinytoes and Stickyfingers’ or ‘us’ or ‘we’ refers to the owner of the website. Tinytoes and Stickyfingers registered office is 21 Cumberland Avenue, Basingstoke Hampshire RG22 4BG
The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All intellectual property rights are and will remain the property of Tinytoes and Stickyfingers Any infringements will be taken seriously.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Website disclaimer
The information contained in this website is for general information purposes only. The information is provided by Tinytoes and Stickyfingers and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Tinytoes and Stickyfingers. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Tinytoes and Stickyfingers takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Copyright notice
This website and its content is copyright of Tinytoes and Stickyfingers. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.